Shipping policy
1. Order Processing:
- All orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates:
- We offer flat-rate shipping for domestic orders.
- International shipping rates may vary based on the destination and will be calculated at checkout.
3. Domestic Shipping:
- We use reputable carriers to ensure timely and secure delivery.
- Standard shipping usually takes 3-5 business days.
- Expedited shipping options are available for faster delivery (additional charges apply).
4. International Shipping:
- We ship to select international destinations.
- International shipping times may vary based on location and customs processing.
- Customers are responsible for any customs duties or taxes imposed by their respective countries.
5. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Track your order easily through our website or the carrier's website.
6. Shipping Delays:
- While we strive to meet delivery estimates, external factors such as weather conditions or postal service delays may affect shipping times.
- We appreciate your patience and understanding in such cases.
7. Address Accuracy:
- Customers are responsible for providing accurate shipping information.
- OmniSoul is not liable for any delays or losses resulting from incorrect or incomplete addresses.
8. Lost or Stolen Packages:
- In the event of a lost or stolen package, please contact us immediately.
- We will work with the carrier to investigate and resolve the issue.
9. Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange reshipment. Additional shipping charges may apply.
10. Contact Information:
- For any shipping-related inquiries, please contact our customer service team at dwlcea@gmail.com.
Note: This shipping policy is subject to change, and customers are encouraged to review it periodically.